By purchasing from OzziGaming.com you agree that your payment is a donation, for your support and donations you will receive a rank, package or an extra in-game. All donations are non-refundable however if you bought the wrong item from our store you have 24 hours to contact an admin on the OzziGaming Discord Server to be refunded. There are in-game and Discord rules you must follow. If you are caught breaking them we have the right to punish you accordingly if it is a repeat offence this will lead to a ban. There are no refunds in that case as you have broken the TOS and server rules.